Return & Refund Policy

Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must:

  • Be unworn, unused, and undamaged
  • Be returned in its original packaging
  • Include all tags, certificates, gifts, and accessories
  • Be accompanied by the order number or proof of purchase

Items that show signs of wear, alteration, damage, or missing packaging may not be accepted.

How to Request a Return

Before returning an item, please contact us at [Customer Service Email] with:

  • Your name
  • Order number
  • Reason for the return
  • Photographs of the item, if damaged or incorrect

Please do not send an item back without receiving return instructions from us.

Non-Returnable Items

The following items generally cannot be returned:

  • Customized, personalized, engraved, or made-to-order items
  • Items damaged through misuse or improper care
  • Items returned after the 30-day return period
  • Gift cards
  • Items marked as final sale, where permitted by law

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable and insured shipping service. We are not responsible for returned packages that are lost or damaged in transit.

Original shipping charges and customs fees are non-refundable unless the return is caused by our error.

Damaged or Incorrect Items

Please inspect your order after delivery. If the item is damaged, defective, or different from what you ordered, contact us as soon as possible with clear photographs of:

  • The item
  • The packaging
  • The shipping label

We will review the information and provide an appropriate replacement, exchange, or refund.

Exchanges

To request a different size or product, please contact us before returning the original item. Any price difference and additional shipping costs may need to be paid before the replacement is dispatched.

Replacement items will normally be sent after the original item has been received and inspected.

Refunds

After receiving your return, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellations

Please contact us immediately if you wish to cancel or change an order. We will try to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If the order has already been shipped, it must be returned according to this policy before a refund can be issued.

Contact Us

For return or refund assistance, please contact:

Email: [onieerjewelry@gmail.com]

Please include your order number so we can assist you promptly.