Frequently Asked Questions

How can I place an order?

Select the product and options you want, add the item to your cart, and complete the payment at checkout.

What payment methods do you accept?

We accept the payment methods displayed at checkout, including major credit and debit cards.

Can I change or cancel my order?

Please contact us as soon as possible. We will try to help, but orders that have already been processed or shipped cannot be changed or cancelled.

How long does shipping take?

Orders are normally processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location and the carrier.

How can I track my order?

We will email you a tracking number after your order has been shipped. Tracking information may take 24–72 hours to update.

Do you ship internationally?

Yes, we ship to selected countries. Available destinations and shipping costs will be displayed at checkout.

Can I return an item?

Eligible items may be returned within 30 days of delivery. Items must be unused, undamaged, and returned in their original packaging.

How do I request a return or exchange?

Contact us with your order number and the reason for your request. We will provide the return or exchange instructions.

When will I receive my refund?

After we receive and inspect the returned item, approved refunds will be sent to the original payment method. Processing normally takes 5–10 business days.

What should I do if my order arrives damaged or incorrect?

Please contact us as soon as possible and provide your order number and clear photographs of the item and packaging. We will review the issue and assist you.

How can I contact customer service?

Email us at [onieerjewelry@gmail.com]. We usually respond within 1–2 business days.