Shipping Policy
Order Processing
Orders are normally processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Customized or personalized items may require additional processing time.
Shipping and Delivery
Estimated delivery times:
- United States: 5–10 business days
- United Kingdom: 5–10 business days
- Other international destinations: 7–15 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, severe weather, public holidays, carrier disruptions, or other circumstances outside our control.
Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before payment is completed. Promotional free shipping may only apply to eligible orders and destinations.
Tracking Information
A shipping confirmation email containing the tracking number will be sent after the order has been dispatched. Tracking information may take 24–72 hours to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including any apartment or unit number.
Please contact us immediately if an address needs to be changed. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Additional shipping fees may apply if a package must be redirected or resent because of an incorrect or incomplete address.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or local handling fees. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are determined by the destination country.
Failed Delivery and Collection
If delivery is unsuccessful, the carrier may arrange another delivery attempt or hold the package at a local collection point. Customers are responsible for following the carrier’s instructions and collecting the package before the stated deadline.
Additional shipping fees may apply if an unclaimed or refused package is returned and must be shipped again.
Lost or Damaged Packages
If your package is delayed, lost, or arrives damaged, please contact us with your order number and supporting photographs where applicable. We will assist with the carrier investigation and provide a resolution based on the investigation results.
Packages marked as delivered should first be checked with household members, neighbours, building management, and the local carrier.
Contact Us
If you have any questions about your shipment, please contact us at:
Email: [onieerjewelry@gmail.com]
Please include your order number so we can assist you promptly.